|Workers' Compensation Benchmarking Study Releases 10-Year Annual Industry Report Card. Reveals Claims Management Progress and Performance Differentiators|
By Rising Medical Solutions LLC - September 18, 2023
Since 2013, Rising Medical Solutions' annual Workers' Compensation Benchmarking Study has surveyed more than 3,600 claims leaders and frontline claims professionals on their top operational priorities, challenges, and opportunities, as well as their strategies for improving claim outcomes.
Now, with the release of its tenth Study Report, this national research program reveals the trajectory of how claims management has (or has not) progressed over the past decade––ultimately delivering a 10-year industry report card.
"Reflecting on the challenges and opportunities claims organizations have faced over the past 10 years, it may seem like 'everything and nothing has changed,'" says Rachel Fikes, chief experience officer and program study director at Rising Medical Solutions. "But, by reprising survey questions used since the study's inaugural publication, a clear picture emerges of the industry's claims management advancements as well as entrenched obstacles. Examining this rich, year-over-year data repository not only enables us to identify key trends, it also helps us forecast where the industry is headed."
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