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April 25, 2024
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The Combined Claims Conference (CCC) in Pasadena was the place to be March 19-20 if you have anything to do with claims in California. The 14th annual conference's theme Knowlege...pathway to professionalism set the stage for each segment of the information-packed event.

Allen Halverson, who has served as CCC's program chairman for the last four years, organized the core curriculum for the conference. The topics covered at the event ranged from sick building syndrome to northridge earthquake claims. It was obvious a lot of thought and preparation whet into selecting the topics and the presenters.

During lunch on the final day, the CCC steering committee organized an award ceremony for 27 claims professionals who had recently earned their Associate in Risk Managment (ARM) or their Associate in Claims (AIC) certifications.

CCC Chairman Dan Price said, "Our industry continues to be in transition with major changes taking place almost daily. Attending the CCC provides opportunities to stay updated on current trends as well as to network with hundreds of other industry professionals. And you can't beat the price - what we charge for an entire conference would barely buy lunch at most educational venues."

William King, Sr. of Impact General founded CCC in 1988. When asked what has kept him committed to the conference year after year he said, "It's sharing the wealth. All the people benefiting from the conference is very satisfying. Those that attend will use the information they received at the conference, someday. Each claims professional becomes a more well rounded individual for attending the conference."

His dream to make quality education and training opportunities available to all professionals affiliated with the insurance industry has been realized through the success of CCC.

With only two days to visit 85 vendors, catch up with old friends and take in six general sessions and four break-out sessions, it's a good thing there's going to be another conference next year, so attendees can pick up where they left off.

Zachary Gifford, the "Claims Dude" for the city of Santa Anna is congratulated for receiving his ARM.

Claims Magazine's Advertising Sales Manager Harry Rosenthal. He's their version of adjustercom.com's Mary Verleur.

Bird's eye view of main floor while prizes were being handed out to a handful of lucky attendees.

Dan Price (left) expresses his gratitude to Allen Halverson (right) who has served as CCC's program chairman for the last four years. Halverson is embarking on his second retirement as he steps down from the CCC steering committee. His first retirement was from the Automobile Club of Southern California.

Wally Voss (left) was also recognized by Dan Price (right) for his dedication to the CCC steering committee. Voss has been in the insurance industry for 45 years! He formerly worked for 21st Century Insurance before he retired.

Bill King II, president of Impact General, hasn't missed a conference since CCC's inception 14 years ago.

There were many restoration vendors at CCC. Robin Wright from the Redlands branch of The National Team of Cleaning Restoration and Remodeling has her work cut out for her on restoring this gentleman back to his original state.

Dan from Simsol proudly displays his latest ad in Claims Magazine.

Stephen Erigero (left) and Stephen Hayes (right) from Ropers, Majeski, Kohn & Bentley put the claims from the Northridge earthquake into perspective for all who attended their presentation.

The second general session dealt with uninsured and under-insured coverages. Ken Oswald (left) of Equity Claim Management, Inc. jumped right in to his part of the presentation with a pop quiz complete with prizes. Managing partner Jeff Crafts (right) of Gilbert, Kelley, Crowley & Jennett spoke about avoiding bad faith claims. From the same firm Paul Bigley (center) offered some helpful advice to adjusters, which he termed the "buried treasure" of the insurance code.

Carl Van, president and CEO of International Insurance Institute, Inc., captivated his audience with his presentation on improving customer service. He told attendees that a company came to him and asked if he could train their adjusters on how to deal with hostile customers. He said no, that the company needed to hire him to train their adjusters on how to not anger their customers.

No, the event wasn't in Vegas, but Advanced Restoration made anyone who came by their display feel like a high roller.