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Carolyn Richard, Veteran Work Comp Claims Professional From City Of Santa Ana And SLT Law, Retires
By Lonce LaMon - December 30, 2015

Carolyn Richard, a veteran California workers’ compensation claims professional who has specialized in self-insured public agencies, has announced her retirement.  Thursday, December 31st 2015, will be her last day at her current position as the Director of the Public Agencies Division of the Law Offices of Stacey L. Tokunaga in Orange, California. 
 
“I still so much enjoy this industry,” Carolyn wrote to this writer on December 17th.   “After 35 years in the business, the time has come to move on.  I….   have a husband who has been retired since 2009.  I need to spend quality time with him, travelling and having some fun!  I’ve worked full time since I was 18…” 
  
Carolyn started working at Fireman’s Fund as a multi-line adjuster back in 1980.   Within a couple of years she became a senior workers’ compensation claims examiner at INA and then at CNA before year’s end 1984.  She then went to work for a law firm as a legal assistant and then became a senior claims supervisor at California Casualty from 1984 to 1990.
   
In 1990, she became the Regional Claims Manager and the Interim Branch Manager for a year and a half at EBI Companies in run-off with 2,100 open indemnity claims.  She worked for Adjustco for several months as a Branch Manager and then joined the City of Santa Ana as the workers’ compensation administrative manager of that city’s self-insured, self-administered program for the next 20 years.
 
Carolyn started up the claims operation at Adjustco in 1991 and brought the Santa Ana workers’ compensation claims operation in-house making it self-administered in 1992.  She then managed the staff and was Santa Ana’s administrator until 2012 when she made a change and went to work for Stacey Tokunaga’s workers’ compensation defense firm.
 
“Stacey hired me to expand her presence in the public agency market.  I added 13 public agencies to her portfolio and two private companies.  This created a more diverse portfolio of clients in addition to her long time accounts she has had for most of 20 years.”
 
Carolyn will continue to work with COSIPA (Council of Self-Insured Public Agencies) as their general manager part-time.  Although she is stepping down as Vice Chair of the CAJPA (California Association of Joint Powers Authority), she hopes to remain somewhat active with them through the end of 2016.
 
“I have done expert witness work,” Carolyn further wrote on December 17th, “audits, RFP development and analysis el al.   I will remain active as a consultant for a while and hope to assist in expert witness work, RFP assistance, performance audits, and best practices projects.  I’ve had experience starting up a new insurance claims operation as well as bringing in-house a self-administered claims operation; all things workers’ compensation and a bit of risk management thrown in for good measure; enough to keep me active and contributing to those in need.”  
 
Twitter: @loncelamon   Comment and communicate about this article on Facebook: www.facebook.com/adjustercom
 
lonce@adjustercom.com; Lonce LaMon, journalist, all rights reserved 
 
 

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