On that day a full forensic investigation began and is ongoing. The company notified law enforcement. This incident has been deemed a Cyber attack.

The company group includes Tokio Marine America, Philadelphia Insurance, and FICO (First Insurance Company of Hawaii). Henceforth, all these companies are affected; all departments including Underwriting, Claims, and Billing are affected. All users since the latest word have been unable to access email, phones, and files.

A statement from Tokio Marine expresses that teams have been working around the clock to resolve the issue as quickly as possible. The statement acknowledged a return to full business operations will take time. Further statement was in the form of an apology expressing Tokio Marine’s priorities to deliver reliable service, responsiveness, and dedicated partnership to those in partnership with them.

Tokio Marine America can be found on the Web at www.tmamerica.com

As a postscript to its statement, Tokio Marine reminded all to be alert to any unsolicited emails or phone calls asking for personal information. Customers should not click on links from unknown sources. Calls, emails or other correspondence that seems suspicious should be reported to customer service hotlines.