Jason Landrum Promoted To CIO Of Sedgwick. Believes In Leading In Technology So Everyone Can Choose How To Interact.
By Lonce LaMon - April 15, 2014
Jason Landrum has been with Sedgwick for just four years and now he has been promoted to Chief Information Officer (CIO).
Jason spoke to this writer today and one of the questions he responded to is why Sedgwick puts such an emphasis on technology and the development of technology-enabled claims management services.
He said, “There are several reasons. One of them is, when you look at the growing regulatory and compliance demands of state and government authorities, with the increased demand for data and data quality from insurance carriers and from our clients, our company needs to embrace and have a robust technology strategy to even come to the table."
Jason expressed that technology continues to shape the way Sedgwick manages claims. It helps the employers to focus on key areas of risk. It provides for employers real time information as it is happening. For the claimant out on disability with a work comp claim, he or she can choose how he or she prefers to interact with Sedgwick. “Our leading technology allows us to offer expanded avenues of communication to these individuals. They can choose how they want to interact with us whether it is by using our mobile app, email, phone, or traditional mail. We are always looking for ways to improve the claims experience and better serve our clients.”
Jason points out that we’ve all become accustomed to using technology to fit our lifestyles. “Whether it’s smart phones or whether it’s your lap top, and wherever you happen to be doing business—whether in a coffee shop or in an office—we shape our lives around the use of technology.”
“In my opinion, technology is really a vehicle that we provide to improve the claims process and experience. Doing that in a flexible way so that they want to interact with us: whether it’s receiving our automated notifications about
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Technology is really a vehicle that we provide to improve the claims process and experience. |
their claim or whether it’s logging into the mobile application that we have, or logging into our web site.”
Sedgwick still offers an 800 number for people who don’t want that type of technology media. “Customized service is certainly something that we still embrace.”
Jason Landrum is a programmer and a software developer. He’s done it for 17 years and he’s created a lot of custom software. “One of the areas that truly is Sedgwick is our ability to adapt and customize technology for the clients that we have,” he says.
He likes personal choice when it comes to which method of communication can be used. “Personally I find there’s no greater frustration for me when I’m trying to work with a company – (be it) my cable provider or my phone provider—when they don’t have the type of technology available in the way that I want to interact with them. It’s a frustrating experience. Giving me the 800 number and then allowing me to talk to someone may not be the way that I want to interact with that particular company—particularly if at 9 o’clock at night there’s no one available to answer my call.”
Sedgwick will continue to refine its mobile applications. That will be “a big point for us.”
“We have more data and process more claims than anyone in this industry. So, how do we use all that data to help our employers in predictive modeling or in the trending that we see? Again, we’re also looking a little further out more at the next generation in technology. Wearable devices. How will one interact with us as an organization?”
Jason thinks it’s a huge benefit to the client and a huge opportunity for Sedgwick in technology to be really hands on and really be a software development company.
He lives in Germantown, Tennessee, just outside of the Memphis area. That’s where Sedgwick’s corporate headquarters is located.
“I lived on the Atlantic coast for a good portion of my life,” he relates. He lived in the Fort Lauderdale, Florida area from 1997 to 2010 before joining Sedgwick in 2010. “Fishing is always exciting,” he says, but now that he’s not on a coast he gets into competitive racket ball, weight lifting, running, and biking. But he expresses that his favorite activity is spending time with his wife and two children. His kids are a daughter of seven years and a son of five years.
“We love it here,” Jason says of the Memphis, Tennessee area. “We love to see Southern hospitality really in the mix. People are just super friendly. And it’s a great place to raise our kids.”
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