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Claims Panacea?
By Robert Warne - September 16, 2002

In an effort to chisel down the .11 cents from every premium dollar going towards the claims process alone, Bluebook International has a new solution to eliminate outdated processing practices and standards.

Bluebook hopes to untangle the insurance industry’s “infrastructure and technological catastrophe,” and streamline the claims handling process when it launches B.E.S.T.Net™ in October.

The enterprise level software solution and it’s portal, B.E.S.T.Central™ will address multi-line property and casualty insurance issues specific to redundant handling and length of time to process claims. It will synchronize and automate an individual claim in minutes, issue new assignments, provide updates, detail reserve specifics, communicate productivity and risk allocation, update pricing changes, messages, E-mails, documents and detect and stop overpayments with its automated auditing system.

The B.E.S.T.Net ™ solution is expected to connect carriers with millions of adjusters, agents, policyholders, contractors and other vendors worldwide to share critical business data to promptly settle each claim.

It’s tough to tell up front whether this is a claims panacea or not. But if it can put a dent in the $40 billion wasted on handling claims each year and make adjusters’ jobs easier, then carriers could enjoy some serious return on investment.

 
 

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